Tue 24th Jun 2008 02:04AM
You are hard at work in a in a clothing store
And a friendly woman comes through the door
She tells you what she is shopping for
But you tell her that you do not have any more.
The woman frowns and says that will not do
And her eyes gaze up to stare straight at you
Now is your chance to pull it through
And assist her like your company expects you to.
With kindness and a smile you say
I know that you wanted one in gray
But Id like to suggest to you, if I may
The teal one here is beautiful, too
I think it would look really good on you!
Her eyes sparkle at the compliment
And in a flash her money is spent
Bag in hand she is pleased as punch
And she writes her glowing report over lunch.
Your boss gets the report later on that week
He mentions you at the company meeting as he speaks
You are a shining star in his company
You are recognized for all to see.
What is mystery shopping ? It is a way to distinguish the superstars in your company from the just get this over with mentality that many employees bring to work with them each time they walk through the door. There are people who are naturally courteous. They are happy people who genuinely want to help others and be of service in whatever way that they can. Those employees are hard to find. When you discover one within the ranks of your staff, they can be honored for their exemplary service. They are the example that you want others to follow.
What is mystery shopping ? It is a tool that business owners can use to bridge the gap between excellent and mediocre service. The reports received on performance and cleanliness are perfect for creating additional training and support. If your employees do not know what your expectations are, how can they be expected to carry them out?
What is mystery shopping ? It is a method of measuring the compatibility of your companys mission statement against what is actually happening on a day to day basis within your store or business. When the boss is looking, everyone is on their toes. It is those moments where the pressure seems to be off that the measurement really needs to be taken. This is where your companys integrity may be at stake, and if you do not know about it, your public image could be at risk, as well.
What is mystery shopping ? It is honest, non biased feedback and it represents a snapshot of what your customers see, hear and feel when they walk through the door on any given day. Are the counter tops cluttered? Are there clothes falling off the racks? Are the tables bussed? What does the environment say to your patrons? Above all else, do your customers feel welcomed when they step through the door?
What is mystery shopping ? If you care about moving your business forward, it is necessary. If you care about your employees and strive to train them to meet your expectations, it is crucial. If you care about your loyal customers and you want their wonderful experience to ripple out infinitely, reaching other people who will become patrons as well, it is an absolute must for your business.
Kansas City RV Storage
The original article is located at: What Mystery Shopping Is - A Poetic Truth