Fri 28th Mar 2008 03:37PM
We get calls at all hours of the day. We are a reservation center for self storage, and we take calls from 6.30am to 11pm central standard time. We can reserve a storage unit for a customer at any time during those hours and then he or she can go to the self storage facility during business hours and look at units. Then he or she pays for it, and would get their access code and hours that they can have access. Now, that is the normal part. The strangest part is what hour of the day it is where they are calling from looking for self storage.
For instance, one late Saturday night a customer called and needed self storage. He was in New York about 10pm and he said he was in Times Square at a pay phone on a 10-speed bicycle. Can you just imagine this guy on a bike at a pay phone calling for self storage? The reason he needed self storage was because he came from Chicago (not on the bike) to see his girlfriend and when he got to her house she was with another man. This heart broken man, on his bicycle in the middle of the night in Times Square was needing self storage so that he could store his personal belongings. At the moment he was homeless.
That is just one of the odd calls we have taken in the call center.
There was another time when we got a call at 6.30am from a woman in California so that made it 4.30am her time. She was moving and needed self storage to put home furnishings in. The rep asked her if she was always up this early. She said no, she just could not sleep worrying about all this. Well good for her, we were open. She even said she could not believe she was actually talking to someone. But she reserved the self storage unit and her worries were over.
The time of day is one thing, but another thing is the time of year as well. When we first started here at our call center, we really thought people would call for self storage during the summer time. That makes sense because kids are out of school and the weather is warmer. But we get calls all year round for self storage. And is not just because they are moving.
We get calls in the middle of December because customers want to use self storage to store their Christmas presents. We also get those winter calls for those who need to store their RVs for the winter. Yes self storage facilities also have parking for RVs and automobiles. Those who store their RVs for the summer are called snowbirds. We had a woman called in and referred to herself as that. She was back home from her winter stay in Florida and needed self storage to store her RV until it started cooling off again. And just like the birds she goes south for the winter. What a fun life.
We are always there for a customer no matter what time a day or time of year. No matter what their needs are, whether they are big or small. Whether they are for a fun life of running off to Florida for the winter. Or for a heart broke man in Times Square we are there for them and their self storage needs.
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