Self Storage News
Items 2860-2880 out of 4600 displayed - view 20 | 35 | 50 per/pg

Back to the Basics
Fri 30th Jan 2009 02:05 AM
manager: Thank you for calling xyz storage.customer: Yes. Can you give me the price of a 10x10 storage space?manager: Yes, it is $100 a month.customer: Ok. Thank you. This kind of conversation always hits a nerve with me. The reason is,we are doing... [Read more]
Creating Urgency
Fri 30th Jan 2009 02:05 AM
The rush is on!  Many callers have put off getting a storage unit reserved because they have seen so many self storage facilities that they mistakenly thought there was unlimited availability. I have had several calls today from people who called at... [Read more]
Rubbing Elbows With The Rich And Famous
Fri 30th Jan 2009 02:05 AM
I received a call from an interesting caller today, Deanne Carter, the female country singer. She already was renting a storage unit from our client and was needing to purchase some supplies.  When I answered the call and she said her name, I jokingly... [Read more]
How To Describe Storage Unit Sizes
Fri 30th Jan 2009 02:05 AM
I was listening to a co-worker on the phone trying to make a self storage reservation.  The customer was not certain of the size and couldn’t picture the space. The co-worker told the lady to look at the corner of her wall and go six feet then go... [Read more]
Management Consulting
Fri 30th Jan 2009 02:05 AM
World Consulting Group World Consulting Group.  Your consulting firm in Columbia Missouri. Your one stop consulting for all your business, informational technology and economic and political needs. Here is a list of the respective web addresses:... [Read more]
PhoneSmart Is Family
Fri 30th Jan 2009 02:05 AM
Every week our supervisor in the call center puts together and prints an employee newsletter.  This is to inform all representatives of the constant changes we need to be on top of.  These newsletters contain subject headings such as birthdays and... [Read more]
Know Your Specials
Fri 30th Jan 2009 02:05 AM
I had to give a chuckle after the experience I had last time I went to McDonald’s.  Even to this day, I find it thoroughly entertaining to talk to my wife about.  We were on our way to St. Louis to visit my wife’s family and we wanted to make... [Read more]
Climate Control Units
Fri 30th Jan 2009 02:05 AM
Many of our PhoneSmart Call Center clients in the self storage business offer climate controlled as well as standard storage units.  Callers often ask me if they need a climatized space or if their items will be okay in a regular bin.  I always... [Read more]
How Will Gas Prices Effect Self Storage?
Fri 30th Jan 2009 02:05 AM
As we all know gas prices are rising again, and that means less money in our pockets. So, what does that mean for storage? Truthfully, since people still need to move, self-storage business sales will probably not decrease by that much. Unfortunately,... [Read more]
Turning More Calls Into Profit
Fri 30th Jan 2009 02:05 AM
I wanted to take a minute to brag about our sales reps at PhoneSmart. I also want to brag about our training and mentoring staff. Why? Because in the month of May, 2007, we had one of the best ratios of credit card reservations per store client than we... [Read more]
Love Is In The Air
Fri 30th Jan 2009 02:05 AM
I have been employed here at the PhoneSmart call center for about 9 months now and I had a feeling with this job that I have never had before. I was sitting at my cubical one evening, talking to my awesome evening supervisor Julio, and I realized that... [Read more]
Floods Create a Need For Immediate Storage
Fri 30th Jan 2009 02:05 AM
Have you ever found yourself needing storage for just a few days? We did. Here in Missouri, and the Midwest we have had record amounts of rain, and many parts of the state are either flooded or could be. We got the call at 8:30pm on Tuesday that water... [Read more]
The Credit Card Reservation Concept
Fri 30th Jan 2009 02:05 AM
Here is a concern from one of our self storage customers I wanted to answer: Concern: It has come to our attention that sometimes PhoneSmart is INSISTING that a perspective tenant provide a credit card Reply: This is a good issue to talk about.  We... [Read more]
We Got A Jumper!!
Fri 30th Jan 2009 02:05 AM
Now I’ve gotten some crazy calls here at the call center when selling self storage, but this one was pretty funny.  He sounded like a younger gentleman who had been a tenant at the location for a while and sounded like he knew the manager at the... [Read more]
I’m a Phone Representative, Not Father Time
Fri 30th Jan 2009 02:05 AM
It never ceases to amaze me how much I can learn about humanity by simply answering a phone and selling storage. I would have to say that the end and beginning of the month are the best sampling times for the class of people I consider motivationally... [Read more]
Customer Service Is Everywhere
Fri 30th Jan 2009 02:05 AM
Customers are what make just about any business function.  Without customers, there would not be any businesses running.  We all either give customer service or receive customer service in one form or another in this life.  Being that a large sum of... [Read more]
Dying Cell Phones
Fri 30th Jan 2009 02:05 AM
In this day and age pretty much everyone has a cell phone.  A lot of people don't even have a land line anymore.  I had a very nice gentleman call in to the call center to inquire about storage.  Of course I went through my script and went for the... [Read more]
The Heavy Breather
Fri 30th Jan 2009 02:05 AM
Working in the call center may not seem like hard work but it is serious business. There are a lot of callers who are pleasant and some are unhappy but, because I am trying to make a living, I do my best to treat them with respect and to have ...The... [Read more]
StorageMart Self Storage Unit Locations
Fri 30th Jan 2009 02:05 AM
Your local self storage unit providers in California Your local self storage unit provider in 2450 Mandela Parkway, Oakland, CA 94607http://california-oakland-94607-self-storage.storage-mart.net/ Your local self storage unit provider in 2743 San... [Read more]
Assume The Sale
Fri 30th Jan 2009 02:05 AM
A good sales technique I have learned from Jim is to assume the sale. When you call someone you just assume that the customer is going to purchase or reserve with you.  If you are confident in what they need, they are confident.  So if I am positive... [Read more]

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Items 2860-2880 out of 4600 displayed - view 20 | 35 | 50 per/pg