Self Storage News
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July Is Booming
Fri 30th Jan 2009 02:05 AM
I am glad that the self storage industry is busy right now. A few months back I had surgery on my shoulder and was unable to work for a period of time.  Then when I did get back to the PhoneSmart call center I got sick with a very bad ...The original... [Read more]
Self Storage Customers Can Be Funny
Fri 30th Jan 2009 02:05 AM
I had the opportunity to work in the PhoneSmart Call Center on the 4th of July this year.  We had a small skeleton crew, and everyone brought goodies for an ice cream social, so we had a lot of fun.    We knew ahead of time that the majority of our... [Read more]
Helping A Special Customer
Fri 30th Jan 2009 02:05 AM
Sometimes we get a call that can really tug at your heartstrings!  Yesterday I took a call from a customer looking for a self storage unit because his mother who has Alzheimer’s disease had sold all of her belongings from her storage unit.  Luckily... [Read more]
Sales 101 Refresher
Fri 30th Jan 2009 02:05 AM
Sales 101 is the basic structure for selling a storage rental to someone. Now in reality, you can’t sell anyone anything, but you can help people talk themselves into renting form you . If you share a smile with them at the very beginning of your... [Read more]
Building Value
Fri 30th Jan 2009 02:05 AM
With all industries that are blanketed under sales, including the self storage industry, it is good build value into your product or location.  In the self storage industry building value into the property is easy to do by mentioning the security... [Read more]
StorageMart Is Your Storage Solution
Fri 30th Jan 2009 02:05 AM
StorageMart is an excellent choice for anyone needing self storage.   All of our facilities are very clean, safe, and secure. Our locations are always fenced and well lit, with video cameras and door alarms.  There is an on-site manager living at... [Read more]
I Like July So Far
Fri 30th Jan 2009 02:05 AM
I wrote in the self storage blog the other day that I thought June was soft and I was not happy about it. I am liking July so far- and I am liking it a lot. Call volume is up by a good 20% a day. Yes, there have been ...The original article is... [Read more]
Overcoming Objections (i.e. Excuses)
Fri 30th Jan 2009 02:05 AM
Phone reps at the PhoneSmart call center hear a variety of different reasons as to why a caller does not want to reserve a unit.  Over the years we have come up with many different replies to their excuses, which we share amongst ourselves.  Here is... [Read more]
Happy Fourth Of July!
Fri 30th Jan 2009 02:05 AM
We have made it to another Fourth of July. This is about the middle of the self storage season. We have the 2nd Quarter behind us now. How was your Q2? It looks like our clients had a softer June than we anticipated. We saw fewer calls per store and... [Read more]
The Ultimate Green Storage Idea
Fri 30th Jan 2009 02:05 AM
I was watching a show the other night about gigantic architecture and saw a project that is basically a water storage facility. Japan apparently has a problem when typhoons hit the coastline. There is nowhere for the water to go so there is massive... [Read more]
Secret Shopping Success
Fri 30th Jan 2009 02:05 AM
I made a few secret shop calls from my home on Saturday. The managers really impressed me. Each of them determined the caller’s needs before they gave the price. They also had a new location open in the area and offered some great specials for the... [Read more]
Annual Charity Garage Sale
Fri 30th Jan 2009 02:05 AM
What is the Annual Charity Garage Sale?The Annual Charity Garage Sale is a highly anticipated community event designed to increase publicity, site awareness, brand awareness, revenue and teamwork. This year’s altruistic goal is to raise $70,000 in... [Read more]
Missing Opportunities
Fri 30th Jan 2009 02:05 AM
Natalie was just organizing some of our secret shops. She was playing bits and pieces of them, labeling them, and sending them to their assigned client. (We share an office) I wasn’t listening particularly closely to the calls, but this one caught my... [Read more]
Self Storage In Hollywoodland
Fri 30th Jan 2009 02:05 AM
Last night I was sitting on the couch, winding down for the night and I saw a commercial for self storage. I did a double take, much like you may be doing now. What?! A commercial for self storage. Has the industry come this far? From yellow page ads... [Read more]
A Virtual Employee
Fri 30th Jan 2009 02:05 AM
They are open for business 24 hours a day, seven days a week, including holidays.  They do not get sick or need vacation time off or demand overtime when they work over forty hours in a week.  They are always available, and always in a good mood! ... [Read more]
The Baby Boom Is No Small Matter
Fri 30th Jan 2009 02:05 AM
Baby Boomers could mean a boom in the self storage industry. The U.S. census estimates than nearly 78 million Americans were born between 1946 and 1964. The lifestyle of Baby Boomers is soon likely to change. Many look forward to retiring, downsizing... [Read more]
Storage Concierge Local Self Storage Finder
Fri 30th Jan 2009 02:05 AM
Storage Concierge is your premier National and Local Self Storage finder and free self storage quote provider. Click on your state to find local self storage or visit our main site to search by zip code . Self Storage Unit Locations in Alabama... [Read more]
What’s In A Name?
Fri 30th Jan 2009 02:05 AM
I had a customer that came in last week that is in my store quite often. Whenever he comes in I say, What brings you in this time Randy. He responds the same way every time, Well Joel, I have some more money to give you. We both laugh and ...The... [Read more]
Economic Uncertainty Means No More Playing Games
Fri 30th Jan 2009 02:05 AM
It’s mid June 07 and things in the storage business are slower this year than most years past.  With high gas prices, a stagnant real estate market and economic uncertainty, people are buckling down.  So that makes it all the more important to be... [Read more]
Getting Into the Thick of It
Fri 30th Jan 2009 02:05 AM
It is now mid June. The first day of summer and the longest day is here. Father’s Day has passed and the middle of the month lull in self storage demand is about over. This weekend will be the last full weekend in June. The next weekend will put us... [Read more]

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Items 2840-2860 out of 4600 displayed - view 20 | 35 | 50 per/pg